Terms of service

§ 1 Scope

(1) These General Terms and Conditions (T&Cs) apply to all contracts between you and us that are concluded via the Strapaz online shop.

(2) A consumer is any natural person who enters into a legal transaction for purposes that cannot be attributed predominantly to either their commercial or their self-employed professional activity (§ 13 of the German Civil Code (BGB)).

§ 2 Contracting party

Your contracting party is Strapaz, email: support@strapaz.com. You will find further details in the Legal notice.

§ 3 Conclusion of contract

(1) The presentation of the products in our online shop is not yet a binding offer, but an invitation to you to place an order.

(2) You add the desired products to the shopping cart and go to checkout. There you enter your contact and delivery details and choose a payment method. Before submitting, you see an overview of your order with the total price. By clicking the “Pay now” button, you submit a binding offer to purchase the products in the shopping cart.

(3) Immediately afterwards, we confirm receipt of your order by email (order confirmation). This email constitutes acceptance of your offer; the purchase contract is thereby concluded.

(4) The contract language is English.

§ 4 Correcting input errors

Until you click the order button, you can check and change your entries at any time: contact, delivery and payment details directly at checkout, products and quantities in the shopping cart. Using the back button of your browser, you can go back one step at a time. You can also cancel the ordering process at any time by closing the page.

§ 5 Storage of the contract text

We store the contract text. By email, you receive from us your order details, these T&Cs, the withdrawal policy including the model withdrawal form, and the terms of the 90-day guarantee. After the contract is concluded, you can also access your order via the link in the order confirmation. You can find the current T&Cs on this page at any time; you can save and print them.

§ 6 Prices and shipping costs

(1) Our prices are final prices in pounds sterling including statutory value added tax.

(2) Within the United Kingdom, we deliver free of shipping costs, regardless of the order value.

§ 7 Delivery

(1) We deliver within the United Kingdom.

(2) We dispatch your order within 1 working day after conclusion of the contract. Delivery takes place within 2–4 working days after dispatch. If you choose a payment method with advance payment (e.g. bank transfer), the dispatch period only begins upon receipt of payment.

(3) Working days are Monday to Friday, except on public holidays.

(4) As soon as your order has been dispatched, you will receive a tracking link by email.

§ 8 Payment

(1) The available payment methods are displayed to you during the ordering process.

(2) Payment is processed via external payment service providers. Depending on the payment method, their terms and conditions apply in addition.

(3) The purchase price becomes due upon conclusion of the contract, unless otherwise stated for the selected payment method.

§ 9 Retention of title

The goods remain our property until the purchase price has been paid in full.

§ 10 Right of withdrawal

Consumers have a statutory right of withdrawal; how it works is explained in our Refund policy. You can also declare your withdrawal online via the page Withdraw from contract.

§ 11 Warranty

(1) The statutory provisions on liability for defects apply.

(2) If a parcel arrives visibly damaged, please report this to the delivery person and to us as soon as possible. This allows us to preserve our claims against the shipping service provider. Your statutory rights do not depend on this.

§ 12 Voluntary 90-day guarantee

For all products in our shop, we voluntarily grant you a 90-day guarantee in addition to your statutory rights. Its terms can be found on the page 90-day guarantee. The guarantee restricts neither your right of withdrawal nor your statutory rights in respect of defects.

§ 13 Liability

We are liable in accordance with the statutory provisions.

§ 14 Applicable law

German law applies to these contracts; the UN Convention on Contracts for the International Sale of Goods does not apply. If your habitual residence as a consumer is in another country, you retain the protection of the mandatory consumer protection provisions applicable there.

Last updated: 3 November 2026