90-Day Guarantee
You have 90 days from delivery to try everything from our shop in everyday life. If a product does not convince you, we will refund the purchase price – used or not.
How it works
- Write to us within 90 days of delivery at support@strapaz.com and give us your order number.
- We will reply with the address to send the goods to.
- Send the goods back to us.
- As soon as they have arrived, we will refund the purchase price using the payment method you paid with.
What matters is that you write to us within the 90 days.
Who pays for the return?
You bear the cost of returning goods under the guarantee. If the goods are defective, we will cover the return costs.
The terms at a glance
- Guarantor: Strapaz, email: support@strapaz.com
- Products: all products from our Strapaz online shop.
- Duration: 90 days from the day of delivery.
- Area: all orders we deliver to the United Kingdom.
- Benefit: refund of the purchase price after the goods have been returned – even if they have been used or opened.
- Procedure: as described above under “How it works”.
Your statutory rights still apply
The 90-day guarantee is a voluntary promise from us. It applies in addition to your statutory rights and does not restrict them: your statutory right of withdrawal (see our Refund policy) and your statutory rights in respect of defects against us as the seller remain unaffected. You can assert your statutory rights in respect of defects free of charge.
During the first 14 days after receiving the goods, you are free to choose whether to withdraw from your contract or to use the guarantee.