Withdraw from contract

You ordered from our online shop and want to withdraw from the contract? You can do that online here – without giving any reason.

What we need from you

• Your first and last name
• Your order number – you will find it in your order confirmation email
• The date of your order
• Your email address – ideally the one you used for the order. We will send the confirmation of receipt to this address.

You only want to withdraw from part of your order? Then please tell us which items you are withdrawing (product and quantity).

How it works

1. Fill in the form below.
2. Check your details and send your withdrawal with “Confirm withdrawal”.
3. We will send you a confirmation of receipt by email without delay. It states the content of your declaration and the time we received it (date and time).

Good to know

• You have 14 days, counted from receipt of the goods. What matters is that you send your withdrawal within this period.
• The withdrawal does not replace the return: please send the goods back to us no later than 14 days after your withdrawal. You bear the direct cost of the return. All details can be found in our Refund policy.
• Instead of the form, an email to support@strapaz.com or a letter is also enough, for example using the model withdrawal form in our refund policy.
• No confirmation of receipt? Please check your spam folder or write to us.
• The 14 days are over? Our voluntary 90-day guarantee also applies to all our products.

You only have a question about your order? Then simply write to us at support@strapaz.com.

We only use your details to process your withdrawal. More on this in our Privacy policy.